We know that shopping online can be tricky for some people. It’s fair to say that the top hesitations to shop any online boutique are sizing, style..and general quality of products!
At Fate & Company we will always aim to provide high quality, true to size and fashion forward clothing! We REALLY want you to LOVE your purchase! BUT... if for any reason you are not completely satisfied with your items, rest assured that we have you covered !
REFUNDS & RETURNS;
Fate and Company gladly accepts returns on clothing that have tags on, are unworn, unwashed, unaltered, undamaged or defective purchased online through our website.
Free returns are offered on any merchandise within the first 7 days of delivery date. Please contact customer support within that 7 day window to receive this perk.
If you are beyond the 7 day free return window, you are still in luck! We allow returns for up to 30 days from delivery date for your refund. You will be responsible for the return shipping fee of $6.95 which is automatically deducted from the refund amount.
Any return made beyond 30 days of delivery and up to 90 days from delivery are eligible for a store credit. You will be responsible for the return shipping fee of $6.95 and will be automatically deducted from the credit amount.
For ALL return and refund requests please contact our customer support department at firstname.lastname@example.org
Damaged or Defective Items:
If for any reason you receive your order and an item is defective or damaged we ask that you immediately contact customer care at email@example.com within 3 days of delivery. We kindly ask that if possible, please provide a photo of the damaged/defective merchandise with your email.
Who wants to wait for their order? Not us! We want you to get your items asap which is why we ship orders Monday thru Friday to ensure we don’t keep anyone waiting.
What are my Shipping Options?
Currently we are only shipping in the USA
All customers enjoy free standard shipping on domestic orders $100 or more
$6.95 Flat Fee shipping rate on domestic orders under $100
Expedited shipping options are available with no minimum purchase requirements. Shipping calculation will be estimated at checkout.
Service that makes YOU smile:
Our goal is to make each and everyone of you who choose to shop with us SMILE. We aim to achieve 100% complete customer satisfaction by offering a seamless online shopping experience , top notch customer service all paired with top quality products. If at any time you feel unhappy with any of those foundational pillars of our company please reach out to us at firstname.lastname@example.org and rest assured that we will ALWAYS make it right. We are here to serve you !